Key Points
  • Implications of the Social Housing Green Paper Proposals on Tenant Engagement
  • Developing an Effective Tenant Panel
  • Developing Tenant-Led Scrutiny for Self-Assessment
  • Involving Tenants in Choice Over Services and Co-Designing Services
  • Measuring Tenant Engagement


Overview
Confirmed Speakers

The Green Paper ‘A New Deal for Social Housing’ highlights tenant participation and engagement as a vital element of quality social housing management. With proposals to strengthen resident’s voices, to give them greater choice over services and to improve their powers of scrutiny, this workshop provides delegates with practical advice about how to design, deliver and embed tenant engagement as part of your social housing service delivery

Agenda
Start

08:30 - 09:00
Registration, Tea, Coffee

 

09:00 - 09:10
Workshop Facilitator’s Opening Remarks

 

09:10 - 09:50
Implications of the Social Housing Green Paper Proposals on Tenant Engagement

 
  • Performance indicators to help tenants hold landlords to account   
  • Strengthening choice over services 
  • What we can learn from the Hackitt Review about tenant engagemen
  • Considerations for uniting tenants’ voices at a national level

09:50 - 10:30
Developing an Effective Tenant Panel

 
  • Ensuring successful recruitment by clearly defining the skills and competencies required 
  • Strategies for encouraging participation and managing the turnover of membership to the panel 
  • Training panel members in the national standards and up-skilling them to meet the requirements of the role 
  • Budgeting for the panel and the training required

10:30 - 11:10
Developing Tenant-Led Scrutiny for Self-Assessment

 
  • Meeting the regulatory requirements for tenant scrutiny 
  • Ensuring tenants and residents have the knowledge, information and opportunity to self-assess their landlords’ performance 
  • Working in partnership with other local authorities and housing association
  • Embedding tenant and customer self-assessment into formal structures

11:10 - 11:40
Coffee and Networking Break

 

11:40 - 12:00
Involving Tenants in Choice Over Services and Co-Designing Services

 
  • Techniques and ideas for generating outcomes through engagement      
  • Constructing an engagement process and reaching the harder to reach residents
  • Balancing residents greater choice over their day-today services with maintaining standards, quality, safety and value for money 
  • Supporting tenants to build their skills and capacity to contribute to housing management services

12:00 - 12:40
Measuring Tenant Engagement

 
  • Setting objectives, priorities and goals to measure against 
  • How to measure social value 
  • Gathering evidence and data Tracking and reporting progress 

12:40 - 12:45
Workshop Facilitator’s Closing Remarks and Close of Workshop

 

End

Venue details


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