Key Points
  • Implications of the Social Housing Green Paper Proposals on Tenant Engagement
  • Developing an Effective Tenant Panel
  • Developing Tenant-Led Scrutiny for Self-Assessment
  • Involving Tenants in Choice Over Services and Co-Designing Services
  • Measuring Tenant Engagement
Guest of Honour

Louise Thompson Head of Operations, Tpas

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Programme Details

Workshop led by: Louise Thompson, Head of Operations, Tpas

The Green Paper ‘A New Deal for Social Housing’ highlights tenant participation and engagement as a vital element of quality social housing management. With proposals to strengthen resident’s voices, to give them greater choice over services and to improve their powers of scrutiny - this workshop provides delegates with practical advice about how to design, deliver and embed tenant engagement as part of your social housing service delivery.


08:30 - 09:00
Registration, Tea, Coffee


09:00 - 09:10
Workshop Facilitator’s Opening Remarks


09:10 - 09:50
Implications of the Social Housing Green Paper Proposals on Tenant Engagement

  • Background and context
  • Placing residents at the heart of complaints  
  • Resident Engagement in building safety 
  • Regulation and empowerment 
  • National Tenants Voice

09:50 - 10:30
Developing an Effective Tenant Panel

  • Ensuring successful recruitment by clearly defining the skills and competencies required 
  • Strategies for encouraging participation and managing the turnover of membership to the panel 
  • Training and resources

10:30 - 11:10
Developing Tenant-Led Scrutiny as part of co-regulation

  • Meeting the regulatory requirements for tenant scrutiny 
  • Different approaches to scrutiny
  • Creating the right scrutiny culture
  • Embedding tenant and customer scrutiny into formal structures

11:10 - 11:40
Coffee and Networking Break


11:40 - 12:00
Involving all Tenants

  • The engagement spectrum
  • Reaching the harder to reach residents
  • Supporting tenants to build their skills and capacity to contribute to housing management services

12:00 - 12:40
Measuring Tenant Engagement

  • Setting objectives, priorities and goals to measure against 
  • How to measure social value 
  • Gathering evidence and data
  • Tracking and reporting progress

12:40 - 12:45
Workshop Facilitator’s Closing Remarks and Close of Workshop




Louise Thompson Head of Operations, Tpas

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Venue details

Grange Tower Bridge Hotel 45 Prescot Street, London, E1 8GP

Venue website

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