Key Points
  • Building on lessons learnt from Grenfell to ensure safe and decent homes
  • The future of social housing regulation and performance data
  • Improving the complaints handling process
  • Empowering tenants, tackling stigma, ensuring good neighbourhood management and customer service
  • Expanding the supply of social housing and supporting home ownership
Guest of Honour

Andrea Keenoy Interim Housing Ombudsman, The Housing Ombudsman

Read profile




Overview


Confirmed Speakers:

  • Chair: Alistair McIntosh, Chief Executive, Housing Quality Network
  • Maureen Adams, Director of Customer Services and Operations, Soha Housing
  • John Barr, Customer Experience Director, Optivo
  • Jim Bennett, Assistant Director Regulatory Strategy, Regulator of Social Housing
  • John Bibby, Chief Executive, Association of Retained Council Housing
  • Michael Gelling OBE, Chairman, TAROE Trust
  • Andrea Keenoy, Interim Housing Ombudsman, The Housing Ombudsman
  • James Prestwich, Head of Policy, National Housing Federation
  • Sue Sutton, Director of Operations, Salix Homes
  • Kush Rawal, Residential Investment Director, Metropolitan Thames Valley Housing


The tragedy at Grenfell Tower brought the need for a major reform of social housing to the attention of the nation. The Green Paper ‘A New Deal for Social Housing’ proposes fundamental changes to ensure social homes provide an essential, safe and well managed service. It intends to re-balance the relationship between residents and landlords by strengthening regulation, empowering tenants, tackling stigma and ensuring complaints are resolved swiftly.

It also aims to build the number of good quality social homes that are needed, as well as provide a springboard to potential home ownership.

Attend Westminster Insight’s Conference to benefit from the latest policy updates, participate in panel discussions considering the implications of the Green Paper proposals and to learn from best practice case studies from across the housing industry of what is already working well.

Join colleagues from local councils and housing associations to understand how we can deliver a new deal for social housing to provide the level of services residents should expect.

Agenda
Start

09:20 - 09:50
Registration Tea and Coffee

 

09:50 - 10:00
Chair’s Opening Remarks

 

Speakers

Alistair McIntosh Chief Executive, Housing Quality Network

Read profile


10:00 - 10:20
Keynote:Social Housing Green Paper Outline and Next Steps

 
  • Key priorities for a new deal for social housing
  • Timeline for implementation

Speakers

Alistair McIntosh Chief Executive, Housing Quality Network

Read profile


10:20 - 10:50
Panel Discussion: Implementing the Green Paper Proposals

 
  • Hear from leading stakeholders about the implications of the Green Paper Proposals and practicalities of implementing them on the ground

Speakers

James Prestwich Head of Policy, National Housing Federation

Read profile

John Bibby Chief Executive, Association of Retained Council Housing

Read profile


10:50 - 11:20
The Future of Social Housing Regulation

 
  • Extending powers to ensure consumer standards are met
  • Proposals for measuring the effectiveness of landlords and enabling residents access to landlord performance data

Speakers

Jim Bennett Assistant Director Regulatory Strategy, Regulator of Social Housing

Read profile


11:20 - 11:30
Questions and Discussion

 

11:30 - 12:00
Networking Tea and Coffee Break

 

12:00 - 12:20
Ensuring Homes are Safe and Decent

 
  • The Government's Hackitt early adopter scheme 
  • Engaging residents on safety issues
  • Progressing the Decent Homes Standard
  • Improving maintenance, repairs and poor living conditions

Speakers

Sue Sutton Executive Director of Operations, Salix Homes

Read profile


12:25 - 13:00
Panel Discussion: Effective Resolution of Complaints

 
  • Our panellists discuss the proposals set out in the Green Paper about speeding up the complaints procedure and making it easier for tenants to seek redress when things go wrong

Speakers

John Barr Customer Experience Director, Optivo

Read profile

Michael Gelling OBE Chairman, TAROE Trust

Read profile

Andrea Keenoy Interim Housing Ombudsman, The Housing Ombudsman

Read profile


13:00 - 14:00
Networking Lunch

 

14:00 - 14:20
Empowering Residents

 
  • Giving residents more choice and control over services
  • Genuine engagement and inclusive consultation with tenants to help shape and co-design services
  • Mutualisation and effective models of governance that allow stronger community leadership
  • Engagement and digitalisation - mutually exclusive or complementary?

Speakers

Maureen Adams Director of Customer Services and Operations, Soha Housing

Read profile


14:20 - 14:40
Tackling Stigma and Celebrating Thriving Communities

 
  • ‘See the Person’ campaign
  • Overcoming the perceived stigma of being a social housing tenant
  • Asking for fair and representative press coverage to tackle common misrepresentatives of people living in social housing
  • Celebrating the contribution residents make to their communities

14:40 - 14:50
Questions and Discussion

 

14:50 - 15:10
Supporting Home Ownership

 
  • Helping those in shared ownership progress to outright ownership more easily
  • Allowing shared owners to staircase up
  • Results of the scheme

Speakers

Kush Rawal Residential Investment Director, Metropolitan Thames Valley Housing

Read profile


15:10 - 15:30
Expanding Supply of Social Housing

 
  • Meeting the White Paper target of 300,000 houses annually by the mid-2020s 
  • Easing borrowing rules for local authorities
  • Exploring new flexibilities over how to spend Right to Buy receipts
  • Payment in respect of their vacant higher value council homes
  • Expanding strategic partnerships to provide longer term funding

15:30 - 15:40
Questions and Discussion

 

15:40 - 15:45
Chair’s Closing Remarks and Close of Conference

 

Speakers

Alistair McIntosh Chief Executive, Housing Quality Network

Read profile


End

Speakers

Maureen Adams Director of Customer Services and Operations, Soha Housing

Read profile

John Barr Customer Experience Director, Optivo

Read profile

Jim Bennett Assistant Director Regulatory Strategy, Regulator of Social Housing

Read profile

John Bibby Chief Executive, Association of Retained Council Housing

Read profile

Michael Gelling OBE Chairman, TAROE Trust

Read profile

Andrea Keenoy Interim Housing Ombudsman, The Housing Ombudsman

Read profile

Alistair McIntosh Chief Executive, Housing Quality Network

Read profile

James Prestwich Head of Policy, National Housing Federation

Read profile

Kush Rawal Residential Investment Director, Metropolitan Thames Valley Housing

Read profile

Sue Sutton Executive Director of Operations, Salix Homes

Read profile


Venue details

Zone 1 Central London


Speakers
X Close