Chair: Jen Barfoot, Chief Executive, Homes in Sedgemoor
Chloe Fletcher, Policy Director, National Federation of ALMOs
Richard Lambert, Chief Executive Officer, National Landlord’s Association
Paul Hunter, Deputy Director, The Smith Institute
Eugene Nixon, Head of Strategy and Compliance, Southwark Council
Zoë Whittington, Barrister, Cornerstone Barristers
Emma Owens, Head of Customer Accounts, Curo
Ali Pearce, Housing Services Manager – Income, Sovereign
Maggie Houghton, Programme Manager, Hyde Foundation
Marion Kelly, Former Tenants Officer, Leaseholder and Rechargeable Repairs Team,
Nottingham City Homes
Minesh Patel, Policy Manager, Citizens Advice
Westminster Insight’s Reducing Rent Arrears Conference comes at a critical time for housing providers. With the roll out of Universal Credit many tenants are having to manage their own rent payments for the first time, which is challenging the ability of social landlords to collect income.
Attend this event to gain a national overview of the impact of Universal Credit on rental payments and hear directly from one of the first councils in the UK to fully roll out the reform about how they are mitigating the changes.
With best practice case studies to help you formulate an effective strategy to maximise rental incomes, from improving residents’ financial capability, successfully collecting former tenant arrears and identifying and protecting the most vulnerable households.
Don’t miss your opportunity to maximise rental collection, minimise arrears and support customers to sustain tenancies and avoid costly evictions.