Key Points
  • The future of digitising public services key challenges and opportunities
  • Citizen engagement and ensuring digital inclusion
  • Improving the user experience
  • Developing digital skills and the workforce needed for digital delivery of public services
  • Tackling the issues of data protection, privacy and cyber security
  • Click Here to Secure your Place


Overview

Confirmed Speakers:

  • Dr. Zeynep Engin, Founder and Principal Investigator, GovTech Lab
  • Tom Scott, Head of Product and User Centred Design, Office for National Statistics
  • Sarah Tayler, Senior Delivery Manager, Census Data Collection Transformation Programme
  • Siobhan Coughlan, Programme Manager, Productivity, Local Government Association (LGA)
  • Rahna Riley, Digital Services Lead, Rochdale Borough Council
  • Tom Hadley, Director of Policy & Professional Services, Recruitment & Employment Confederation (REC)


      The pace and scale of digital transformation in the public sector has increased in recent years, driven by the need to serve changing customer preferences, enhance operational efficiency and to fulfil the UK Government’s Digital Strategy where public sector organisations will be digital by default.

      Westminster Insight’s Digital Transformation in Public Services forum brings together public sector services to explore the components of how to make the shift to digital services a success; from the people and culture aspect of transformation, to the tools and technologies used.

      Hear insightful case studies from projects such as digitising the Census, and the outcomes of the Local Government Association’s digital channel shift programme.

      Join us and put your questions to our expert speakers about how and where to find the right people with the right digital skills, how to maximise levels of online take-up, ensuring digital inclusion for marginalised groups, and how we can safeguard against data and cyber security threats.

Agenda
Start

08:30 - 09:00
Registration and Networking

 

09:00 - 09:10
Chair's Opening Remarks

 

Speakers

Dr. Zeynep Engin Founder and Principal Investigator, GovTech Lab

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09:10 - 09:40
Keynote Address: How Digital Channel Shift is Changing UK Public Services

 
  • Examples of innovative practice happening across the public sector
  • Transforming services by putting citizens at the heart of them
  • Building digital skills capacity skills capacity
  • Collaborating with the private sector to solve public sector issues
  • Moving beyond digitisation, to transform cross-Government end-to-end services at scale
  • Key challenges facing the sector and next steps
09.30 - 09.40 Questions and Discussion 

Speakers

Dr. Zeynep Engin Founder and Principal Investigator, GovTech Lab

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09:40 - 10:10
Building User Centred Services: The First Digital Census

 
  • Designing and building the Census digital and technical infrastructure for 2021
  • Understanding what and how people need to work with your product or service
  • Meeting a range of requirements that are as diverse who live here
  • Managing a complex programme and managing multi-disciplinary teams at scale
10.00 - 10.10 Questions and Discussion

Speakers

Sarah Tayler Senior Delivery Manager for the Census Data Collection Transformation Programme

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Tom Scott Head of Product and User Centred Design, Office for National Statistics

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10:10 - 10:40
Evaluating the Local Government Association (LGA) Digital Channel Shift Programme

 
  • Key aims of the programme and types of projects established by councils
  • Outcomes (financial and non-financial) achieved by the programme
  • Key messages and lessons learnt
  • Recommendations for the design of future programmes of support
10.30 - 10.40 Questions and Discussion

10:40 - 11:10
Networking Tea and Coffee Break

 

11:10 - 11:40
Dippy the Dinosaur's Journey to Digital

 
  • Bringing schools into the 21st century through the use of digital
  • Changing behaviour and persuading schools to use digital
  • How Dippy the Diplodocus is inspiring the next generation of scientists
  • The benefits of self-service, usability and accessibility
11.30 - 11.40 Questions and Discussion

Speakers

Rahna Riley Digital Services Lead, Rochdale Borough Council

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11:40 - 12:10
Developing Digital Cities

 
  • Putting public service digital technology and data at the heart of making a city a better place to live, work and visit
  • The role of the London Office of Technology and Innovation to Improve leadership and collaboration in digital public services between the Major and London Boroughs
  • Emphasising the importance of collaboration, data sharing and user-centred design
  • Ensuring inclusive technology and developing digital skills and capacity
12.00 - 12.10 Questions and Discussion

12:10 - 12:30
Developing the Public Sector's Digital Capability and Workforce

 
  • Pre-empting the skills needed for the future workforce
  • Adjusting recruitment efforts to the realities of the modern labour landscape
  • Developing programmes to upskill current workers

Speakers

Tom Hadley Director of Policy & Professional Services, Recruitment & Employment Confederation (REC)

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12:30 - 13:00
Ensuring Digital Inclusion

 
  • Identifying vulnerable groups who might get left behind
  • Understanding barriers to inclusion and how to overcome them
  • Ensuring inclusive design
  • Case studies of best practice
12.50 - 13.00 Joint Questions and Discussion

13:00 - 13:10
Chair's Closing Remarks

 

End

Speakers

Dr. Zeynep Engin Founder and Principal Investigator, GovTech Lab

Read profile

Tom Hadley Director of Policy & Professional Services, Recruitment & Employment Confederation (REC)

Read profile

Rahna Riley Digital Services Lead, Rochdale Borough Council

Read profile

Tom Scott Head of Product and User Centred Design, Office for National Statistics

Read profile

Sarah Tayler Senior Delivery Manager for the Census Data Collection Transformation Programme

Read profile


Venue details

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