Key Points
  • Understand the role of different management and learning styles
  • Setting objectives that encourage high performance
  • Motivating staff in office-based, remote and hybrid working environments
  • How to give feedback, monitor progress and manage appraisals
  • Tips for effective delegation - what, when and how
  • Best practice guidance for coaching and development
  • Click Here to Secure your Place

The one-day Line Management Essentials Online Training will provide a practical, introduction to supervisory line management. Build your core people management skills to improve employee engagement, team performance and organisational success.

The course is suitable for those who are new to line management and those looking to improve their skills. Join your colleagues from business, the voluntary sector and government.

This online course will explore the essentials of line management, including objective setting, motivation of people, performance management, coaching and giving feedback. Through discussions and examples, you will consider the different approaches to managing office-based, remote and hybrid teams. You will learn strategies to improve individual and team success, making your organisation a better place to work. You will develop an action planto improve your personal approach to management. Practice your feedback skills in an interactive session.

Places are strictly limited to ensure that learning objectives are achieved during this highly interactive course.

Course Leader:
Tony Cash is an expert on policy, strategy and risk management best practice. He is a former civil servant and his roles included Head of Strategy and Communications for the Joint Trade Policy Unit and Deputy Director, Department for Business internal training team. He has trained people in policy making best practice, better regulation, risk management , and personal effectiveness across the UK and overseas.


09:45 - 10:00
Introductions and Approach to Day


10:00 - 11:15
Introduction – Foundations of Management

  • What characteristics do good managers and leaders demonstrate?
  • How objective setting, motivation and feedback support each other
  • The manager as coach
  • Different management styles
  • Challenges of remote and hybrid working

11:15 - 11:30
Morning Break


11:30 - 13:00
Objective Setting and Prioritisation

  • SMART objectives
  • Inputs, outputs and outcomes
  • Measuring what matters
  • Balancing different priorities
  • Setting Objectives and teams (including remote and hybrid teams)

13:00 - 14:00
Lunch Break


14:00 - 15:00
Motivating and Developing Staff

  • Engaging with the strategic vision
  • Effective delegation
  • Listening to staff concerns
  • Learning styles
  • Motivating at a distance and options for developing people

15:00 - 15:15
Afternoon Break


15:15 - 16:00
Feedback Skills

  • The difference between feedback that works and that which does not
  • Insights on influence and effective communication with staff
  • Some challenging scenarios (and how to deal with them)
  • Ongoing feedback and feedback in appraisals
  • Feedback in remote and hybrid teams

16:00 - 16:25
Review of Insights

  • Delegates discuss key insights for improving their management

16:25 - 16:30
Close of Course




Tony Cash

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Venue details

Online Event Broadcast Live

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